Editorial Corrections
Send the exact page address, the statement you believe is inaccurate, and a reliable source that supports the correction. We distinguish medical facts from dating advice and review health-related claims against authoritative public-health information. A correction request does not need to include your diagnosis, treatment history, or any other sensitive personal information.
Accessibility and Technical Problems
If navigation, contrast, keyboard controls, mobile layout, an image description, or a link prevents you from using the site, tell us the device, browser, page, and action that failed. Screenshots are helpful when they do not reveal private data. We use these reports to reproduce the problem and prioritize a practical fix.
External Links and Account Questions
For the commercial relationship behind a recommendation, see the affiliate disclosure. We cannot see registrations, subscriptions, profiles, private messages, billing records, or moderation decisions on PositiveSingles, MPWH, or another dating service. Account-specific questions should be sent directly to the service that holds the account.
Privacy When Emailing
Email is not an emergency or confidential clinical channel. Do not send passwords, payment-card information, government identification, medical records, intimate images, or another person’s private information. Share only the minimum detail needed to explain the website question. We may retain ordinary correspondence long enough to answer, document a correction, or address a technical issue.
What Happens After You Write
Messages are reviewed for the action they request: a factual correction, accessibility fix, broken-link report, privacy question, or general comment. We may ask for the exact URL or a little more technical context, but we will not ask for account passwords or medical documents. Not every suggestion results in a change, and response times can vary. When a correction is supported, we update the relevant page and its review process. When the issue belongs to PositiveSingles, an app store, a healthcare provider, or another outside organization, we will direct you to the appropriate destination rather than imply that DatingHSV.com controls it.
Useful Details for Common Reports
For a broken link, include the words on the button and where you expected it to lead. For a mobile-layout issue, include the approximate screen size and whether the problem appears before or after opening the menu. For an image concern, identify the page and explain how the scene conflicts with the article topic; do not speculate about the pictured people’s health. For a medical-source correction, link to the authoritative source and identify the sentence that needs review. For an affiliate disclosure question, name the call to action or destination involved. These details let us investigate without collecting personal health or dating history. Please send one clear report per issue when practical. We may combine related feedback during a sitewide review and update multiple pages together when they share the same technical component.
Response Boundaries
Support replies address DatingHSV.com content and operation. They cannot confirm another person’s diagnosis, interpret symptoms, mediate a private dating disagreement, recover a third-party account, or provide legal or clinical advice. Keeping that boundary clear protects visitors from relying on the wrong channel and helps each report reach the organization able to act on it.